EXISTING PROBLEMS AND DESIGN SOLUTIONS
Research Level
The target audience and personas weren't sufficiently focused on users' pain points, resulting in an unsatisfactory response from the product.
Research Achievements
Conducted research using the double diamond technique. Interviews and thematic coding were carried out to gain a clearer understanding of the solution Darrow needs to provide.
Unadapted Layout
The UX wasn't tailored for both user personas; one partner and one class action lawyer. They shared the same platform which was not convenient for each.
Double Interface Created
A dual platform has been created for partners and lawyers, each with the ability to collaborate between the two.
Lack of Infographics
The information provided was generally disorganized. The user flow wasn't clear, making it difficult to navigate through the site map.
Hierarchy Optimization
Reorganizing key information, creating additional pages to complement existing ones, and adding informational sections based on users' needs.
The Research
INTERVIEW INSIGHTS & PERSONAS BUILDING
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Lawyers currently use legal databases such as LexisNexis to find information
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Lawyers often heavily rely on past cases
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Lots of hours are spent on finding and gathering necessary information for the case
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Lawyers often find it difficult to find the related information for class action lawsuits
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Cases are mostly valued by class action size and damages
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The users are both older partners making the decisions, and younger lawyers doing due dilligence
EMPATHY MAP BASED ON ALLAN'S PERSONA
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“I need to make informed decisions on legal cases.”
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“I wish I could get real-time updates on legal trends relevant to our cases.”
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“I find it challenging to navigate through digital interfaces.”
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“I want an easy-to-use tool for tasks that take up a substantial amount of time.”
SAYS
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"How can I accurately estimate the success and earnings of potential cases?"
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"I need to stay updated on legal trends to make strategic decisions."
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"I'm not comfortable with technology, and it's affecting my workflow."
THINKS
DOES
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Works predominantly on a desktop with printed documents.
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Engages in basic document editing and email redaction.
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Relies on past cases and publicly available data for research.
FEELS
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Frustrated with the challenges of decision-making regarding legal case budgets.
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Anxious about the need for real-time updates on legal trends.
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Overwhelmed by the digital aspects of his work.
Wireframes
LOW FIDELITY
HIGH FIDELITY
